Welcome to the neKey personal account website.

Your company was assigned a dedicated page to access your personalized neKey experience. If you are unable to access your personal page, or you’ve misplaced the url, please click the email link below and request your direct link.
EMAIL
When submitting a request, please advise that you are requesting the direct url for your company’s Experience Page and the name of your company.
neKey Logo

Mailing Address

PO Box 3780
Cheery Hill, NJ 08034

Physical Address

2500 McClellan Avenue
Suite 360
Pennsauken, NJ 08109

Get Support

For any IT-related issues or inquiries, you can reach our team via the following methods:

When submitting a request, please provide a detailed description of the issue, including urgency, affected users, and any error messages encountered. This helps us resolve your issue more efficiently.

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Submitting a Ticket
We offer multiple ways to submit a support ticket:

1. Email: Send an email to support@nekey.com with a clear subject line and issue details.

2. Phone: Call our support line at (888)869-1331 for immediate assistance.

3. Portal: Login to nekeysupport.com to open a ticket and see support history.

For urgent or business-critical issues, please call instead of emailing.

Requesting Quotes for
New Hardware or Software

We use an electronic quote and proposal system to process all quotes for new hardware, software, or IT services. When you request a quote, you will receive it via email with a link to review and approve it.
Approving Quotes:

  1. Click on the link provided in the email.
  2. Review the details and pricing.
  3. Electronically sign the quote to approve it.
  4. Once signed, our team will proceed with the order.

For quote and proposal requests, please email sales@nekey.com

Billing & Payments

neKey uses Wise Pay for secure and streamlined payment processing.

  • We do not accept paper checks and we send all invoices by email.
  • Your billing contact will be receiving an onboarding email from Wise Pay to set up an account and store a preferred method of payment.
  • Make payments through Wise Pay by logging into https://secure2.wise-sync.com.
  • Set up automatic payments, change preferred method, or view invoice history in Wise Pay.

For billing inquiries, contact our finance team at billing@nekey.com